Listen to the Voice Assistant
Watch this short video to see how the AI assistant handles a real call: booking an appointment, answering a frequently asked question, and transferring to staff if needed, all in less than two minutes.
Our AI Voice Assistant
supports you every day
in your relationships with patients.
Receives your calls, answers them, and summarizes your requests!
Never again will you have a missed call.
Main features of the voice assistant
Automatic call answering
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The assistant answers every call immediately, without waiting. It can handle multiple calls simultaneously, eliminating busy lines and ensuring 100% of calls are answered (no missed calls, even after hours).
Natural language
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Our AI understands patient questions and responds in a fluid, personalized manner, handling even complex requests without making the user feel like they're dealing with a machine. This makes the experience more human and increases patient satisfaction.
Availability 24/7
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The voice assistant is available 24/7. Even outside office hours, patients can obtain information and submit requests. No more missed calls, even on weekends or holidays.
Keep patient requests under control
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All calls handled by the voice assistant are automatically transferred to a dedicated portal for the doctor. Within the portal, the AI processes and presents a clear summary of the conversation and the patient's requests. This allows the doctor to quickly review the content, maintain control over each interaction, and act as needed, with an orderly and traceable workflow.
Complete customization of information
The assistant provides answers to patient questions. For example, it can provide information about opening hours, address, and parking, exam preparation, visit costs, or any other information the center deems necessary. These answers can be customized for your practice, ensuring accurate and tailored information is always provided.
Custom Voice
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To make the experience truly familiar, you can customize the assistant's voice. This way, patients will perceive less of a difference compared to a traditional call, increasing trust.
Integration with existing systems
The Icarus team is constantly working to fully integrate its service. In addition to the calendar, the assistant will be able to connect to other existing management systems.
Security and Privacy
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All data and conversations are processed securely, compliant with regulations (GDPR). Calls are encrypted, and no sensitive information is stored beyond what is necessary. Patient privacy is guaranteed.
Jenny
the voice that saves time
Whether you're a general practitioner or manage a practice with multiple practitioners, our AI-powered voice solution adapts to your needs. Although our initial focus is on general practice, our voice assistant is already ready for implementation in other healthcare settings, such as dental practices, specialist clinics, or private practices managing numerous patients.
Prova
gratuita
60 minuti
10 giorni
Let Jenny handle it
Benefits in numbers
0.99%
Answered Calls
0.02X
Efficiency
in management
0.70%
Reduction of waiting times
Case Study - Nirama
A medical practice in Genoa with five general practitioners and several secretaries needed an effective solution to manage the numerous phone calls they received every day. Much of the administrative staff's time was spent on calls, which is why they introduced the Icarus voice assistant, which managed over 5,000 patients in just one month, with an average response time of 5 seconds. The result was a 95% reduction in calls, with an overall improvement in office organization and patient satisfaction.
FAQ
Frequently asked questions
Icarus is an artificial intelligence digital assistant that helps GPs and pediatricians manage phone calls, appointments, prescription requests, and general information, streamlining workflow and improving the patient experience.
Icarus is designed primarily for general practitioners, pediatricians, and medical centers who want to automate patient communication management.
When a patient calls the dedicated number, the voice assistant collects and transcribes the request (booking or prescription) and automatically sends it to the practice management system or directly to the doctor, without interrupting the staff.
No. Icarus integrates easily into existing workflows and requires no technical training. It's designed to be activated quickly and without any infrastructure changes.
Yes. Icarus is operational 24 hours a day, 7 days a week, ensuring continuous assistance to patients even outside of office opening hours.
Yes. Icarus supports multilingual management, allowing you to respond to patients in different languages according to the needs of the practice.
No. Icarus does not replace human staff, but supports them, managing phone calls and simple requests, thus freeing up precious time for managing more complex cases and for direct contact with patients.
Absolutely. Icarus is fully GDPR compliant and uses advanced security systems to protect patients' personal and health data.
Absolutely. Icarus is modular and can be configured to meet specific needs in terms of bookings, prescription management, and patient communication.
Our support team is always available to help you. We offer dedicated technical assistance via email, phone, and chat.
Icarus is available with flexible monthly subscription plans. Contact us for a customized quote based on the size and needs of your practice.
Icarus doesn't just record messages: it automatically interprets, categorizes, and forwards requests, improving practice efficiency and reducing administrative burden by up to 30%.
No. Patients interact with Icarus simply by calling the practice number, without needing to download apps or register on external platforms.
Yes. Contact us for a free demo and see how Icarus can perfectly fit your studio's needs.
They say about us
Articles from the Italian and foreign press
Affari Italiani
"Not just food, fashion, and design": Italy asserts itself in hi-tech at CES 2025 in Las Vegas.
La Repubblica
Italy will be presenting 46 innovative startups at CES 2025 in Las Vegas. The event will take place from January 7 to 10, 2025.
Corriere della Sera
CES 2025: The 46 Italian startups participating in the Las Vegas fair
Videolina
Interview with Icarus CCO Carlo Usai at MWC25 Barcelona
Startup Business
Italy at Gitex Africa 2025: Innovation, AI, and Economic Diplomacy
